Core Collection Services
- Consumer Collections: Structured outreach for overdue consumer accounts.
- Commercial Collections: B2B recovery strategies aligned to contract and account history.
- Pre-Collection: Early-stage demand and follow-up to improve resolution rates.
- Judgment Recovery Support: Assistance with post-judgment recovery workflows.
Specialized Support
- Skip Tracing: Location support for hard-to-reach debtors.
- Receivables Guidance: Practical process recommendations to reduce aging balances.
- Reporting: Clear, periodic updates for active files.
Service Area
Our central office is in Owen Sound, Ontario. We provide debt collection services across Canada, excluding Quebec.
We also maintain satellite offices across the provinces we serve.
Working With Us
Each account is reviewed for history, documentation quality, and resolution path. We prioritize compliant communication, measurable progress, and straightforward reporting.
Clients typically provide account identifiers, balance details, and relevant documents so files can be triaged efficiently. Clear intake information helps avoid delays and supports consistent communication throughout the account lifecycle.
Account Preparation
To prepare a file for collection service, it helps to organize invoices, statements, payment history, prior communication notes, and any contract terms tied to the account. A clean documentation package improves review speed and reduces avoidable back-and-forth.
We also recommend that businesses define internal escalation thresholds, assign a point of contact for updates, and confirm preferred reporting cadence. These small operational details can improve coordination and simplify status tracking.
When files include older balances, teams often benefit from a short pre-service quality check that verifies debtor identity details, confirms the latest balance calculation, and records any active dispute notes. This reduces rework during collection activity and helps keep communication precise.
For portfolios with mixed account types, a segmented intake approach can also help. Grouping files by age, balance range, or documentation completeness allows teams to prioritize efficiently and keep expectations realistic for reporting cycles and internal follow-up decisions.