How to Reach Us
For account updates, service requests, or general questions, contact our team by phone, email, or form submission.
When contacting us about a file, include account identifiers and a short summary of the request. This helps route your message quickly and reduces delays caused by incomplete background details.
If you are submitting a new account inquiry, adding invoice dates, current balance status, and prior follow-up notes can speed up the first review. Clear context at intake helps our team identify next steps and provide a more accurate response timeline.
Office Information
Capital Credit Recovery
254 8th Street East
Owen Sound, ON
Canada
Phone: 1-866-281-3872
Email: info@debtcollecting.ca
Office Hours: Monday to Friday, 9:00 AM to 5:00 PM ET
Service Area
Central office: Owen Sound, Ontario.
Service coverage: Canada-wide, excluding Quebec, with satellite offices across the provinces we serve.
What We Can Help With
- Commercial and consumer debt collection services
- Collection status updates and reporting requests
- Pre-collection and escalation guidance
- General service and onboarding questions
For privacy and security, avoid sending highly sensitive personal information in the initial message. If additional details are needed, our team can provide secure follow-up instructions based on the nature of your inquiry.
We recommend including your preferred contact method and business hours for follow-up. That helps reduce missed calls and keeps communication consistent during the first stage of account review or service onboarding discussions.
Send Us a Message
Office Location
Office visits are available by appointment. Most account and status discussions are handled by phone or email so client teams can coordinate updates without travel.