What Skip Tracing Support Is
Skip tracing support is used to review available information and help identify current contact details connected to an account. It is a supporting service within a broader recovery workflow, not a guarantee that a person or business will be located.
When Creditors Consider It
- Returned mail or outdated contact details
- Disconnected telephone numbers or changed business information
- Accounts with incomplete intake records
- Files where accurate identity and account context still need review
Information to Prepare
- Known legal name, trading name, or business name
- Previous addresses and contact details held by the creditor
- Invoice, agreement, and account reference information
- Notes showing when prior contact information was last verified
General Process
- Review the account records and information already available.
- Identify gaps, conflicting records, or information requiring clarification.
- Use appropriate support processes and document material findings.
- Update the recovery file with confirmed information and next-step notes.
Operational Considerations
Creditors should provide only information relevant to the account and should distinguish verified facts from assumptions. Privacy, accuracy, and jurisdictional requirements remain important throughout the process.
FAQ
Does skip tracing guarantee a current address?
No. Results depend on the quality and availability of the information connected to the file.
Can skip tracing be requested for a business account?
Yes, business and individual account contexts can be reviewed where the service is appropriate.
Should I submit sensitive personal information through the public form?
No. Start with a brief enquiry and wait for instructions about secure document sharing.
Related Services
Discuss a Hard-to-Reach Account
Call 1-866-281-3872 or send a service enquiry.
Compliance
Information handling and collection practices depend on the account and jurisdiction. Review the Ontario guide for collection agencies and prohibited practices and conduct.